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Q: How do I purchase software from your store?
A: Browse our catalog, add the desired software to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment options.
Q: Is my payment information secure?
A: Yes, we use secure encryption and trusted payment gateways to protect your information.
Q: Do I need to be logged in to complete a purchase?
A: Yes, you must have an account in the BEXEL User Area to complete your purchase. This account is necessary for licensing administration.
Q: How do I access my licenses?
A: After a successful payment on the checkout page, you will be redirected to the Bexel User Area, where you will see a confirmation of your new licenses. The User Account used to log in and access the checkout page will be used for further administration of your new licenses.
Q: How will I receive the software I purchase?
A: Once your payment is confirmed, you will be redirected to Bexel User Area where you will confirm order purchase and attach licenses to your account. You will also receive an email with order information and invoice.
Q: What if I lose my license key?
A: Contact our support team with your order details, and we will assist you in retrieving your license key.
Q: How long will I receive updates and upgrades?
A: You will receive updates and upgrades as long as you have your yearly subscription active.
Q: Can I install the software on multiple devices?
A: Licensing terms vary by product. Check the product page for specific details.
Q: Do I need an account to place an order?
A: You can browse and use the shop as a guest, but when proceeding to checkout, you will be required to log in or create a user account in the Bexel User Area.
Q: How can I register in the Bexel User Area?
A: You can register on the following link.
Q: Do you offer discounts for bulk purchases or businesses?
A: Yes. For purchases of 10 or more of the same product, a bulk discount is applied automatically. Bulk pricing can be explored on our pricing page. Full range of BEXEL solutions with unlimited licensing is available for enterprise customers.
Q: How can I contact you?
A: You can contact us via contact us form.
Q: Do you offer free trial?
A: Yes. You can find more information on this page.
Q: What if I encounter issues with the software?
A: Visit our Help Center for troubleshooting tips or contact our technical support team for assistance.
Q: Can you help with installation?
A: Yes, our team can provide guidance for installing your software.
Q: Do you have authorized resellers or partners in my country?
A: Please check on our website if authorized resellers or partners are available in your country on the following link.
Q: Are there country-specific pricing or promotions?
A: our authorized resellers may offer country-specific pricing or promotions based on local market conditions, taxes, or seasonal campaigns. We recommend checking directly with the reseller in your region for the most accurate and up-to-date information about pricing and any ongoing discounts.
Q: Can I purchase BEXEL software in my local currency?
A: This depends on the reseller in your country. Many authorized resellers offer the option to pay in local currency, making transactions more convenient for you. Please contact your local reseller to confirm the payment methods and currencies they accept.
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